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This Privacy Policy describes how PolTur Travel Solutions collects, uses, and shares personal information of users of our site and services. PolTur Travel Solutions, located at 12 Wiosny Ludów Street, Apartment 5, Warsaw, Mazovia, 00-325, Poland, is committed to protecting your privacy and ensuring the security of your personal data. As a provider of comprehensive vacation planning, guided tours, individual travel planning, airport transfers, travel insurance, and cruise trips, we understand the importance of responsible data handling.

What Information We Collect

We collect information from you when you use our site, request our services, or communicate with us. The types of information we may collect include:

Personal Identification Information: This includes your name, postal address, phone number, and email address. We collect this information when you create an account, book a trip, request information, or subscribe to our newsletter.
Travel Preferences and Details: This includes your preferred travel dates, destinations, interests, budget, accommodation preferences, and any special needs or requests. We collect this information to tailor our services to your individual needs.
Payment Information: When you book a trip or purchase travel insurance through our online platform, we collect payment information such as your credit card number or other payment details. This information is processed securely by our payment processing partners.
Technical Information: We automatically collect certain technical information when you visit our site, such as your IP address, browser type, operating system, device information, and browsing behavior. This information is used to analyze trends, administer the site, and improve our services.
Communication Data: We retain records of your communications with us, including emails, phone calls, and online chat sessions. This information helps us to improve our customer service and resolve any issues or inquiries you may have.
Passport and Visa Information: For international travel bookings, we may collect passport and visa information as required for travel arrangements and legal compliance.

How We Use Your Information

We use your personal information for the following purposes:

Providing and Improving Our Services: We use your information to provide you with vacation planning, guided tours, individual travel planning, airport transfers, travel insurance, and cruise trips. We also use it to improve our services, personalize your experience, and develop new features.
Processing Transactions: We use your payment information to process your bookings and purchases.
Communicating with You: We use your contact information to respond to your inquiries, provide customer support, and send you important updates and notifications about your travel arrangements.
Marketing and Promotions: With your consent, we may use your information to send you promotional emails about our services, special offers, and travel tips. You can opt-out of receiving these emails at any time.
Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, including responding to legal requests and preventing fraud.
Analytics and Research: We use aggregated and anonymized data to analyze trends, conduct research, and improve our understanding of our customers' needs.

Sharing Your Information

We may share your personal information with the following categories of recipients:

Service Providers: We share your information with third-party service providers who assist us in providing our services, such as hotels, airlines, transportation companies, travel insurance providers, and payment processors. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Partners: We may share your information with our business partners, such as tour operators and travel agencies, to provide you with bundled services and offers.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or other business transfer, your information may be transferred to the acquiring entity as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, use, or disclosure. These measures include data encryption, firewalls, secure servers, and access controls. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the following rights regarding your personal information:

Right to Access: You have the right to access the personal information we hold about you.
Right to Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
Right to Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority if you believe that we have violated your rights.

To exercise your rights, please contact us at 12 Wiosny Ludów Street, Apartment 5, Warsaw, Mazovia, 00-325, Poland.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and update the date. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us at:

PolTur Travel Solutions 12 Wiosny Ludów Street, Apartment 5, Warsaw, Mazovia, 00-325 Poland